Privacy Policy — bce99

This Privacy Policy ("Policy") describes how bce99 ("Company", "we", "us", "our") collects, processes, stores, and discloses personal information about you ("User", "Player", "you") when you access or use the bce99 platform at bce99.org, including all related subdomains, mobile applications, and associated services. By registering an account or continuing to use the bce99 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

bce99 is committed to handling all personal data with the highest standards of care and confidentiality. We collect only the information that is strictly necessary to provide our services, fulfil our legal obligations, and improve your experience on the platform. We do not sell, rent, or trade your personal information to any unaffiliated third party for their independent marketing purposes.

Your Privacy at a Glance

1. Information We Collect

bce99 collects personal information in three principal ways: information you provide directly when registering and using the platform, information generated automatically during your use of the platform, and information obtained from trusted third-party sources as part of our identity and payment verification processes.

1.1 Information You Provide Directly

When you create a bce99 account or interact with our services, you may provide: your full legal name, date of birth, residential address (including city, district, and postcode), email address, mobile phone number, copies of government-issued identification documents (national ID, passport, or driving licence) for KYC verification, financial information such as the mobile financial service account (bKash, Nagad, Rocket, or Upay) or bank account details used for deposit and withdrawal transactions, and any other information you choose to submit via support tickets, live chat, or feedback forms.

1.2 Information Collected Automatically

When you access the bce99 platform, our servers and analytics systems automatically collect certain technical and behavioural data, including your IP address and approximate geolocation derived from it, browser type and version, operating system and device model, session timestamps, pages visited, duration of visits, game history, betting patterns, and in-session click and navigation events. This data is used to maintain platform security, detect fraud, personalise your experience, and improve the technical performance of the platform. It is not used to identify you individually except where required for security or legal compliance purposes.

1.3 Information from Third Parties

bce99 may receive personal information about you from trusted third-party sources, including identity verification service providers used to conduct KYC checks, payment processors and mobile financial service providers (including bKash, Nagad, Rocket, and Upay) who confirm transaction status and payment account ownership, fraud detection and risk scoring agencies, and publicly available databases consulted for sanctions screening and anti-money-laundering compliance. Any information received from such third parties is subject to the same protections described in this Policy.

2. How We Use Your Information

bce99 uses the personal information we collect for the following specific purposes:

• Account creation and management: to register your account, verify your identity (KYC), process your deposits and withdrawals, and maintain accurate records of your transaction history on the platform.
• Service delivery: to operate the casino games, sports betting markets, promotional offers, and customer support services that form the core of the bce99 platform.
• Fraud prevention and security: to monitor for suspicious activity, detect and prevent money laundering, account takeover attempts, multi-accounting, and other forms of fraud or abuse that could harm you or other players on the platform.
• Legal compliance: to meet our obligations under applicable anti-money laundering regulations, Know Your Customer requirements, tax reporting obligations, and any other legal or regulatory requirements that apply to bce99's operation.
• Personalisation and platform improvement: to customise the content, promotions, and game recommendations you see on the platform based on your preferences and activity history, and to analyse aggregate usage patterns to improve the platform's technical performance and user experience.
• Communications: to send you transaction confirmations, security alerts, account notifications, and — where you have consented — promotional communications about offers, new games, and events relevant to your interests. You may opt out of promotional communications at any time by contacting bce99 support.

3. Legal Basis for Processing

bce99 processes your personal data only where there is a valid legal basis for doing so. The primary legal bases on which we rely are:

• Contract performance: the processing is necessary to register your account, provide the gaming and betting services you have requested, process your financial transactions, and manage your account, all of which are required to fulfil our contractual obligations to you.
• Legal obligation: the processing is required to meet our obligations under applicable anti-money laundering law, Know Your Customer regulations, and any other legal or regulatory requirement imposed on bce99 as an online gaming operator.
• Legitimate interests: bce99 has a legitimate interest in processing data to detect and prevent fraud, maintain the security and integrity of the platform, improve service quality, and enforce these Terms — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: where we rely on your consent to process personal data — for example, to send you marketing communications — you may withdraw that consent at any time by contacting bce99 support without affecting the lawfulness of processing carried out before the withdrawal.

4. Sharing of Personal Information

bce99 does not sell, rent, or share your personal information with unaffiliated third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

4.1 Service Providers

bce99 engages carefully selected third-party service providers who process personal data on our behalf under strict contractual data-processing agreements. These providers include identity verification companies, payment processors, fraud detection services, cloud infrastructure providers, and customer support software vendors. Each service provider is permitted to use your personal data only for the specific purpose for which they have been engaged, and must return or securely delete your data once that purpose has been fulfilled.

4.2 Legal Disclosures

bce99 may disclose personal information to governmental bodies, law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by applicable law, court order, or regulatory directive. We may also disclose information where we reasonably believe that disclosure is necessary to protect the rights, safety, or property of bce99, its users, or any third party, or to detect or prevent fraud or other criminal activity.

5. Cookies and Tracking Technologies

bce99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Essential cookies: These are strictly necessary for the platform to function. They manage your login session, maintain your account security state, remember your language preference, and enable core features such as the game lobby and cashier. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These collect aggregated, anonymised data about how users interact with the platform — such as which pages are most visited, how long sessions last, and which features are used most frequently. This data helps us identify areas for improvement and measure the effectiveness of changes we make to the platform.
• Functional cookies: These remember your preferences and settings — such as your chosen display options or notification preferences — so you do not need to reconfigure them each time you visit the platform.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bce99 platform. For more information on how to manage cookies, refer to your browser's help documentation.

6. Data Retention

bce99 retains your personal information for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Policy. In general, account records and transaction data are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements. Where personal data is no longer required for any lawful purpose, we will securely delete or anonymise it in a manner that prevents its reconstruction.

Certain categories of data — such as records of self-exclusion requests, responsible gaming limits, and account closure reasons — may be retained for longer periods where retention is necessary to protect the interests of the player or to prevent circumvention of responsible gaming controls.

7. Security of Your Personal Data

bce99 implements a comprehensive range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting internal access to personal data to authorised personnel only, regular penetration testing and vulnerability assessments conducted by independent security specialists, and automated monitoring systems that detect and alert on anomalous access patterns in real time.

While bce99 takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bce99 will notify affected users without undue delay and will take all appropriate remedial steps.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal information that bce99 holds about you. To exercise any of these rights, please contact bce99 customer support via live chat or by emailing [email protected]. We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal information bce99 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that we delete the personal information we hold about you. This right is subject to exceptions, including where retention is required by law or necessary to resolve a dispute.
• Right to restriction of processing: You may request that we restrict processing of your personal data in certain circumstances — for example, while we investigate a disputed accuracy claim or consider an objection you have raised.
• Right to object: Where we process your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To submit a data rights request, contact bce99 support via live chat. We may need to verify your identity before processing your request to protect the security of your account. We will not charge a fee for handling data rights requests except in cases of requests that are manifestly unfounded or excessive.

9. Third-Party Links

The bce99 platform may contain links to third-party websites or services, including game provider websites and payment partner information pages. bce99 is not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any third-party websites you visit. The inclusion of a link on the bce99 platform does not constitute endorsement of that third party's privacy practices.

10. Children's Privacy

The bce99 platform is strictly intended for adults aged 21 and above. bce99 does not knowingly collect, process, or retain personal information from any person under the age of 21. If we become aware that personal information has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on the platform, please contact bce99 support immediately so that we can investigate and act accordingly.

11. Changes to This Privacy Policy

bce99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the email address on file or via an in-platform notification. Your continued use of the bce99 platform following publication of the revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact and Privacy Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bce99 handles your personal data, please contact our privacy team in writing via the live chat facility on the bce99 platform or by email at [email protected]. We will acknowledge all privacy complaints within 5 business days and will endeavour to resolve them within 30 business days. If you are not satisfied with our response, you may escalate the matter to bce99's internal dispute resolution process as described in our Terms and Conditions.